Terms of service

These Terms of Service apply to Put It Together JM (“we,” “us,” or “our”), a registered business in Jamaica.

Effective date: July 9, 2026.

Using the service

Use the editor and store to design and order personalized photo products. You are responsible for the photos, names, messages, and other content you upload or type into a design.

Orders and payment

Custom items are produced to order. Prices are shown at checkout in Jamaican dollars (JMD); shipping and any applicable tax are calculated before you place the order. Placing an order does not charge you automatically. After you place an order, your invoice and payment instructions are shown on your order page and sent to your email automatically. Production starts only after your payment is confirmed, unless we agree otherwise with you.

Because each customized item is made to order, customized items cannot be cancelled or refunded once production begins because you changed your mind, submitted the wrong photo, approved a low-quality image, or no longer want the item. If an item arrives damaged, materially different from what was ordered, or has a print or production error caused by us, we will review the issue and may remake, replace, or refund the item where appropriate. See shipping and returns.

When production begins

Production begins when we start preparing, printing, pressing, assembling, packaging, or otherwise making your custom item.

Cancellations

You may cancel your order before production begins, typically while payment is still pending or before we have started preparing the item. Once production has started, cancellation is no longer possible. To cancel, visit your order in your account or contact us directly.

Content you upload

You keep ownership of your photos. You grant us permission to use them only to produce, package, deliver, support, or reprint your order. We keep an order's photos for 90 days after it is delivered or cancelled to support reprints, then permanently delete them. A project you save but never order may be removed, along with its photos, after about 180 days of inactivity — so keep your own copy of anything you upload and don't rely on saved projects as permanent storage. See the privacy policy.

You are responsible for the quality and accuracy of the images you submit. We print what you provide. If a photo is low resolution, cropped, blurry, too dark, or has important details near the edge, the finished product may reflect that. The editor may show quality or safe-edge warnings before you add a design to your cart.

If you continue after a warning about low image quality, empty photo boxes, edge placement, or text readability, the final product may reflect those choices. We are not responsible for print issues caused by customer-submitted low-quality images or approved design choices, but we remain responsible for production errors caused by us.

Customer reviews

Customers with a completed eligible order may leave one review for each purchased product or bundle line. Reviews are available for a limited period after you receive or collect your order. Review access is tied to your account and order history; public visitors cannot post reviews.

A review may include a rating, written comments, optional review photos, and optional private delivery or pickup feedback. Product comments and review photos may be published on the relevant product or bundle page after moderation. Private delivery or pickup feedback is for Put It Together JM only and is not published.

By submitting a review, you confirm that your review is honest, based on your own purchase, and does not include unlawful, abusive, misleading, private, or third-party content you do not have permission to share. By uploading a review photo and confirming website-display permission, you allow us to show that photo with your review on our website. Separate permission is required for broader marketing or social-media use.

Published reviews may be shown with a display name, rating, date, product or variant details, review photos you permitted for website display, and a response from Put It Together JM. We may reject, hide, or remove reviews or review photos that are spam, abusive, irrelevant, unsafe, infringe rights, expose private information, or otherwise violate these terms. We may respond to published reviews, but we will not rewrite your review wording.

If you edit a published review, the current published version may remain visible while the edit is reviewed. If an edit is approved, the updated review replaces the public version. You may also request removal of your review; removal does not create a new right to review the same order line again.

Reporting order issues

If there is a problem with your order, contact us within 7 days of receiving it and include your order number, photos of the issue, and any relevant delivery details. We may need to review the item before confirming a remake, replacement, or refund.

Content we may refuse

Because we produce physical printed items, we may refuse, cancel, or ask you to change an order if the uploaded content is not appropriate for us to print. This includes content that:

• you do not own or do not have permission to use, including copyrighted photos, artwork, logos, or celebrity images;
• uses another person's image, name, or likeness without their consent where consent is required;
• is unlawful, threatening, harassing, hateful, discriminatory, defamatory, fraudulent, or intended to impersonate someone;
• contains pornographic, sexually exploitative, or non-consensual intimate material;
• sexualizes, exploits, or endangers a child or minor in any way;
• shows graphic violence, abuse, or instructions for illegal activity;
• would reasonably create a safety, legal, or reputational risk for our business.

If we refuse an order before production begins, we will contact you where possible and either ask for a replacement design or cancel the order. We do not review every upload before checkout, so acceptance of an upload by the website does not guarantee that we will print it.

Governing law

These terms are governed by the laws of Jamaica. Any disputes will be resolved under Jamaican jurisdiction.